Clémence MORO – Eyes on Talents

BUSINESS DEVELOPPER / ACCOUNT MANAGER

Exomind Jan. 11, 2021 - Aug. 30, 2021

Paris, France

- Business Development : analyze and answer to technological needs
- Reporting and activity management : assistance in managing the turnover and
profitability of projects and weekly reporting to management
- Negotiation with different stakeholders (clients, consultants, finance department)
- Prosp

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ecting : opening accounts and entities /
- Management of a team of consultants
Technical environment : increase in competence on digital subjects

JUNIOR PROJECT MANAGER TRADE MARKETING & MERCHANDISING

L'Oréal Luxe Sep. 1, 2019 - Aug. 31, 2020

Paris, France

Luxury Division (France) - Perfume Accelerator: VALENTINO, DIESEL, CACHAREL, RALPH LAUREN

• Collaborate on the Trade and E-Trade deployment plan for all brands (Sephora, Marionnaud, Nocibé, Passion Beauté, etc...): assortment, promotions, personalized digital actions, with investment management to m

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aximize ROI
• Developed the merchandising and POS approach for VALENTINO, DIESEL, CACHAREL & RALPH LAUREN at specialized distributors, from briefing external agencies to deployment in the point of sale, with assessment and recommendations
• Implementation of 360° trade marketing operations
• Analyze sell-in data, with recommendations for action plans to improve profitability, distribution, customer performance and the presence of our brands
• Create customer support and sales tools for the sales team
• Identify new trends on emerging media (Instagram, Facebook, Snapchat)

ASSISTANT MERCHANDISE PLANNER & DATA ANALYST

Ba&sh Sep. 1, 2020 - Jan. 31, 2020

Paris, France

For the US/Canada market:

RETAIL REPORTS:
• Weekly/monthly monitoring of retail KPIs (sales, discount rates, traffic, etc.)
• Weekly/monthly monitoring of product performance (season weight, hits, performance by category) categories)

APPRO RETAIL :
• Preparation of purchasing sessions: Benchmark, s

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tudy of competitors
• Follow-up of clearance rates by product & stock optimization (inter-store transfers, restocking requests, products to be restocking requests, products to be pushed)

STOCK MANAGEMENT :
• Optimization and monitoring of store processes: receipts, transfers, negative stock, rotating inventory
inventory, etc.
• Follow-up of special stock removals: Gifting, checkrooms, consignment, Livestream, etc.
• Preparation and follow-up of collection returns

ASSISTANT DIGITAL MARKETING PROJECT MANAGER

COTY Jan. 1, 2019 - Jul. 31, 2019

Paris, France

Within the Luxury Cross Divisions, Growth & Digital team, I mainly participated in :

• Assisting in the management of digital strategies from an operational standpoint : conception of creative brief, follow-up, technical development and campaign activation, while ensuring a good relationship with di

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gital partners & agencies
• Developing content and media toolkits for global digital initiatives across all digital consumer touch points
• Working cross-functionally with regional markets to assess campaign assets needs and assist during campaign’s implementation at local level
• Liaising with the Analytics team to monitor campaigns performance and integrate results into strategic thinking

CUSTOMER SERVICE ASSISTANT

Chanel Jul. 1, 2018 - Dec. 31, 2018

Paris, France

Within the CRM, Digital and e-Business team, 3 divisions, Europe, I took part in different missions:

• Coordinate between the Client Care center and the different internal departments (retail teams, product operations, legal department...) as well as the boutiques, in order to deliver accurate info

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rmation to the clients and to offer them an irreproachable service for Fashion and Watches/Jewelry
• Update procedures in order to optimize and constantly personalize customer relations
• Rethink and build a digital community dedicated to the different activities in order to digitalize processes and facilitate communication
• Coordinate customer requests with other regions to offer them a worldwide service
• Participate in a global reflection on service and process improvement
• Assist in the implementation of several global and digital projects

DUT - Technique de Commercialisation

UGA Sep. 1, 2014 - Jul. 1, 2016

Grenoble, France

DESMA (Diplôme d’études supérieures en Management)

Grenoble Ecole de Management Sep. 1, 2016 - Jul. 1, 2010

Grenoble, France